MULTISERVICIOS AEROPORTUARIOS adheres to the Code of Ethics prepared by Clece, which sets out the guidelines for action and conduct required of all its employees.

As an instrument to check the follow-up of these guidelines, an ethical channel has been enabled so that the different groups with which MULTISERVICIOS AEROPORTUARIOS interacts: employees, customers, suppliers, etc., can communicate their complaints or doubts about it.

You will only have to identify yourself and detail the reason for your communication. MULTISERVICIOS AEROPORTUARIOS guarantees confidentiality, especially in the case of complaints, and undertakes to adopt the precise actions in each case.


Through the ethical channel any person can report serious irregularities that have occurred or may occur in MULTISERVICIOS AEROPORTUARIOS.

IMPORTANT: Irregular behaviours to communicate through this channel must be serious or very serious.

What are serious irregularities or irregular behaviours?

Serious or very serious irregular behaviours are understood according to the previous paragraph, and as a mere example, as the following:

  • Bribery of public officials; or undue offers or proposals of public workers.
  • Corruption between companies, suppliers, subcontractors, and Public Administrations;
  • Money or capital laundering;
  • Acts against public health;
  • Alteration of prices in public tenders;
  • Etc.

Keep in mind that this channel is NOT a channel of service complaints and claims, which will be duly addressed through the website in Contact.

How do I present the communication or complaint of the irregular behaviour?

To facilitate the presentation of the complaint, the company puts at the disposal of the communicant an email address: , through which, confidentially, it can communicate serious breaches or resolve doubts related to the Code of Ethics. Read Data protection policy.

Any person will be able to communicate the irregular behaviours fulfilling the following requirements:

  • Identification of the complainant (name and surname)
  • Facts, person or collective denounced.
  • Accurate or precise arguments or evidence that support the complaint

Your complaint will be received by the body designated for that purpose, that will analyse it and adopt the necessary measures for its mitigation, and if necessary, make it available to the competent authorities.

Your collaboration is fundamental for the detection of serious or very serious irregular behaviours within the company, and that affect the company as a whole. We thank you in advance for your invaluable collaboration.